Customers first, business second

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By Doug Ponder

A LaRue County man has flourished with his plumbing business by simply taking care of his customers and providing them with a quality service throughout the years.

Donnie Hornback of LaRue County created Hornback Plumbing in 2005 after working for Knight’s Mechanical in Elizabethtown for five years as a plumber.

“I wanted to create my own business and give it a shot. John Knight who owns Knight’s Mechanical told me ‘if it don’t work out in six months, come on back here,’” Hornback said. “I handed out business cards and visited places when I started. It all grew from there.”

Hornback said it was only he and one service vehicle when he first started in 2005. Now Hornback Plumbing has grown to nine service vehicles and sixteen employees.

“I hired my first employee six months after I started and it just continued to grow. My wife Kim also works here and does all the bookkeeping. I couldn’t have done any of this without her,” Hornback said. “A lot of the reason the business continued to grow is because I had a hard time telling people no. I have worked a lot over the years because I couldn’t say no, but I have always believed how you continue to take care of your customers once you get them is one of the most important things in this business.”

Hornback Plumbing provides professional commercial and residential plumbing services including drain cleaning, water heaters and more. They service all makes and models. They also offer kitchen and bathroom remodeling services.

Hornback said the provide plumbing services to customers within a fifty mile radius of Hardin County. However, he said a big percentage of his customers are in LaRue County.

“I am from Hodgenville and my parents still live there. I now live in Sonora on the LaRue County side,” Hornback said. “LaRue has always been my home and I take pride in taking care of our customers there.”

Hornback Plumbing is located at 128 Howell Drive in Elizabethtown. Their hours are Mondays through Fridays from 8 a.m. to 4:30 p.m. For more information call 270-971-4733.