Independent audit finds problems with customer service at LG&E and KU

An independent review ordered by the Kentucky Public Service Commission has found numerous problems with customer service operations at Louisville Gas and Electric Co. and Kentucky Utilities Co.

In a report issued by the PSC, an outside consultant noted that the two utilities – the largest in Kentucky – are regularly failing to meet their own internal performance standards. The report makes specific recommendations to correct the shortcomings.

The review, known as a focused management and operations audit, was conducted by The Liberty Consulting Group.

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